Custom Hardware Solutions

Frequently Asked Questions

• Q: What is the typical process for developing custom hardware solutions?
• A: Our process follows these stages: 1) Initial consultation and requirements analysis, 2) Concept development with sketches and 3D models, 3) Engineering and technical specification, 4) Prototype development and testing, 5) Design refinement based on prototype evaluation, 6) Tooling and production setup, 7) First article inspection and approval, 8) Full production and quality control, 9) Delivery and installation support if required.

• Q: What are the minimum order quantities for custom hardware?
• A: Minimum quantities vary by manufacturing process. For machining: typically 50-100 pieces; for casting: 500-1000 pieces; for forging: 1000+ pieces. However, we can accommodate smaller quantities for prototyping or specialized applications with adjusted pricing. We recommend discussing your specific volume requirements during the consultation phase.

• Q: How do you protect intellectual property for custom designs?
• A> We offer several IP protection options: 1) Non-disclosure agreements before project discussions, 2) Exclusive tooling ownership options, 3) Confidentiality clauses in manufacturing agreements, 4) Limited production runs to maintain exclusivity, 5) Design patent assistance through partner legal firms. We respect that your designs are valuable assets and implement strict confidentiality protocols throughout our organization.

• Q: Can you work from existing samples or drawings?
• A: Yes, we regularly work from client-provided samples, sketches, CAD files, or technical drawings. We can reverse-engineer existing components, improve upon current designs, or create compatible replacements. Common file formats we accept include STEP, IGES, STL, DWG, DXF, and PDF. For hand sketches or physical samples, our design team will create proper technical documentation.

• Q: What quality assurance measures are implemented for custom projects?
• A> Our quality assurance includes: 1) Material certification from suppliers, 2) First article inspection with comprehensive dimensional checking, 3) In-process quality checks during manufacturing, 4) Final inspection against approved drawings, 5) Functional testing where applicable, 6) Surface finish verification, 7) Packaging inspection to prevent transit damage, 8) Documentation package including material certs, inspection reports, and compliance statements.

• Q: How do you handle design changes during the development process?
• A> We recognize that design evolution is part of the creative process. We establish clear change management procedures: 1) Minor changes during concept phase are typically included, 2) Engineering changes after approval may incur additional charges, 3) We track all revisions with version control, 4) We provide impact assessments for changes including cost and schedule implications, 5) Formal change orders are required for modifications after prototype approval. Our goal is flexibility while maintaining project control.